Terms & Conditions – Enchanted Moon Emporium

Welcome to the Enchanted Moon Emporium. By using this website and purchasing any products or services, you agree to the following terms and conditions. Please read them carefully.

1. General

1.1. All products and services offered on this site are intended for customers aged 18 and over, unless otherwise stated.
1.2. The Enchanted Moon Emporium reserves the right to update, amend, or revise these Terms & Conditions at any time. Updates will be posted on this page.

2. Products and Services

2.1. Every effort is made to display products and services accurately. However, colours, shapes, and sizes of items may vary slightly due to screen displays or natural variations in handcrafted items.
2.2. Availability of products is subject to stock. If an item is out of stock, the Enchanted Moon Emporium will notify you as soon as possible.

3. Orders and Payment

3.1. Orders are accepted via the website, using Stripe as the payment processor.
3.2. Payments are processed securely through Stripe. The Enchanted Moon Emporium does not store your card information.
3.3. All prices include applicable taxes unless otherwise stated. Shipping costs will be calculated at checkout.

4. Shipping and Delivery

4.1. Shipping times may vary depending on location and product availability.
4.2. While we aim to dispatch all orders promptly, the Enchanted Moon Emporium is not responsible for delays caused by carriers.
4.3. Risk passes to the customer upon delivery. Please check items carefully upon receipt.

5. Returns and Refunds

5.1. Returns are accepted only for items that are faulty or damaged on arrival.
5.2. Please contact e.moonemporium@gmail.com within 14 days of receipt to arrange a return.
5.3. Refunds will be issued using the original payment method once the returned item is received and inspected.

6. Use of Products and Services

6.1. Any products sold for spiritual, divinatory, or magical use are intended for personal exploration, enjoyment, and empowerment. They are provided for entertainment, educational, and inspirational purposes only.

6.2. The Enchanted Moon Emporium does not guarantee any specific outcomes, results, or effects from the use of any products or services.

7. Intellectual Property

7.1. All content on this website, including text, images, graphics, and designs, is the property of the Enchanted Moon Emporium unless otherwise credited.
7.2. Content may not be copied, reproduced, or used commercially without express written permission.

8. Limitation of Liability

8.1. The Enchanted Moon Emporium is not liable for any indirect, incidental, or consequential losses arising from use of the website or products.
8.2. By purchasing from this site, you agree that your use of products and services is at your own risk.

9. Contact Information

For questions regarding these Terms & Conditions, returns, or other enquiries, please contact:

Email: e.moonemporium@gmail.com

Shipping Policy 

At the Enchanted Moon Emporium, we take care to ensure that your treasures arrive safely and promptly, so you can enjoy your magical finds without delay.

1. Order Processing

1.1. Orders are usually processed within 2–5 business days.
1.2. During busy periods, or if an item is handcrafted and requires extra care, processing may take a little longer. Customers will be notified of any delays.

2. Shipping Methods and Delivery Times

2.1. We use a range of shipping options.
2.2. Delivery times vary depending on location:

• Within the UK: 2–7 business days

• International: 7–21 business days (customs and local postal services may affect delivery)

2.3. Shipping times are estimates and not guaranteed, as we rely on postal and courier services.

3. Shipping Costs

3.1. Shipping costs are calculated at checkout based on your order size, weight, and delivery location.
3.2. Occasional promotions or free shipping offers may apply, as advertised on the website.

4. Packaging

4.1. Each order is carefully packaged to protect your items during transit.
4.2. Fragile items such as crystals or handcrafted pieces are wrapped securely to prevent damage.

5. Tracking and Notifications

5.1. Customers will receive a confirmation email when their order has been dispatched.
5.2. Where available, a tracking number will be provided so you can follow your treasures on their journey.

6. Lost or Damaged Items

6.1. While every care is taken, the Enchanted Moon Emporium is not responsible for delays, loss, or damage once items are with the postal service or courier.
6.2. Please contact e.moonemporium@gmail.com if your order arrives damaged or does not reach you within a reasonable time. We will work with you to find a solution.

7. International Orders

7.1. Customers ordering from outside the UK may be responsible for customs fees, import duties, or taxes imposed by their country.
7.2. These fees are not included in the purchase price or shipping costs and must be paid by the recipient.

Returns & Refunds Policy Emporium

At the Enchanted Moon Emporium, we hope every item you receive brings magic, joy, and inspiration. However, if an item arrives damaged or is faulty, we are here to help you with a return or refund.

1. Eligibility for Returns

1.1. Returns are accepted for items that are damaged, faulty, or incorrectly sent.
1.2. To be eligible for a return, you must contact us within 14 days of receiving your order at:
e.moonemporium@gmail.com

1.3. Items must be returned in the original condition and packaging, where possible.

2. Non-Returnable Items

2.1. Custom, personalized, or made-to-order items cannot be returned unless faulty or damaged.
2.2. Products intended for spiritual, divinatory, or magical use (e.g., crystals, charms, spell kits) are not eligible for return once opened, except if they arrive damaged.

2.3. Services, including astrology chart interpretations, divinatory readings, spiritual guidance consultations, or similar offerings, are non-refundable. 

3. How to Return an Item

3.1. Contact us at e.moonemporium@gmail.com with your order number, a description of the issue, and photos if applicable.
3.2. We will provide instructions for returning your item safely.
3.3. Customers are responsible for the cost of returning items unless the return is due to an error on our part.

4. Refunds

4.1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
4.2. Approved refunds will be processed using the original payment method.
4.3. Refunds may take up to 7–14 business days to appear on your account, depending on your bank or payment provider.

5. Exchanges

5.1. Exchanges are treated as a new order. If you wish to exchange an item, please return the original (if eligible) and place a new order for the replacement item.

6. Contact Us

For any questions regarding returns or refunds, please reach out to:
Email: e.moonemporium@gmail.com

Privacy Policy 

At the Enchanted Moon Emporium, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how it is used, and how we keep it safe when you visit our website or make purchases.

1. Information We Collect

When you interact with our website, we may collect:

• Personal information: such as your name, email address, billing and shipping address, and payment information when you place an order.

• Account and communication data: if you contact us via email or the contact form.

• Usage information: including browser type, IP address, and pages visited, to help improve our site.
  
  

2. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your orders or inquiries

• To provide information about new products, services, or promotions (only if you have opted in)

• To improve and maintain the website and shopping experience

• To comply with legal obligations
  
  

3. Sharing Your Information

• We do not sell or trade your personal information.

• Your data may be shared with trusted third parties only as necessary to process payments (e.g., Stripe), ship orders, or comply with legal requirements.

• We may use analytics tools to better understand visitor behavior, but all data is anonymized and used only in aggregate.
  
  

4. Cookies

• Our website may use cookies or similar technologies to improve your browsing experience.

• Cookies help us remember preferences, analyze website usage, and enhance site performance.

• You can choose to disable cookies in your browser settings, though some parts of the website may not function correctly if you do.
  
  

5. Data Security

• We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure.

• Payment information is processed securely through Stripe; we do not store full card details on our servers.
  
  

6. Your Rights

Under UK and EU privacy laws, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your personal data

• Object to the processing of your data

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at:
Email: e.moonemporium@gmail.com

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill orders, provide services, or comply with legal obligations.

8. Contact Us

For any questions about this Privacy Policy, or about your personal data, please contact:
Email: e.moonemporium@gmail.com

Updates to All Policies

We may update our Policies from time to time. Any updates will be posted on this page with the “Last Updated” date.

Last Updated: 7 March 2026